TERMS OF SERVICE

Welcome to PETFLOW™. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from PETFLOW™, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our website and services.

Our goal is to provide every customer with a safe, transparent, and enjoyable shopping experience. Please read these Terms carefully before using our website.

1. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.

Your continued use of our website signifies your acceptance of these Terms and any future updates.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use our website for any unlawful or fraudulent purpose.
  • Attempt to interfere with the security or functionality of our website.
  • Upload viruses, malicious software, or harmful code.
  • Copy, distribute, or reproduce website content without written permission.
  • Use our website in any way that could damage, disable, or impair its performance.

We reserve the right to restrict or terminate access to users who violate these Terms.

3. Product Information

At PETFLOW™, we strive to ensure that all product descriptions, images, pricing, and specifications displayed on our website are as accurate as possible.

However, we cannot guarantee that every description, image, color, or specification will be completely error-free or identical across different devices and screen settings.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Availability

All prices listed on our website are subject to change without notice.

We reserve the right to:

  • Modify product pricing.
  • Update product information.
  • Limit product quantities.
  • Discontinue products at any time.

Product availability is not guaranteed and may change without notice.

5. Orders

Once you place an order, you will receive an order confirmation email acknowledging that your order has been received.

Receiving an order confirmation does not constitute acceptance of your order.

PETFLOW™ reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Suspected fraudulent activity.
  • Incorrect pricing due to system errors.
  • Product unavailability.
  • Payment authorization failure.
  • Violation of these Terms.

If your order is canceled after payment has been received, a full refund will be issued to your original payment method.

6. Payments

All payments are processed securely through trusted third-party payment providers.

By completing a purchase, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.
  • You agree to pay all applicable charges associated with your purchase.

PETFLOW™ does not store your complete payment information.

7. Shipping & Delivery

Shipping times provided on our website are estimates only.

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Public holidays
  • High shipping demand

For more detailed shipping information, please refer to our Shipping Policy.

8. Returns & Refunds

Customer satisfaction is important to us.

Returns and refunds are handled according to our Refund Policy. By placing an order, you agree to the terms outlined in our Refund Policy.

If you have any questions regarding returns, please contact our customer support team.

9. Intellectual Property

All content displayed on the PETFLOW™ website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Icons
  • Videos
  • Text
  • Website design
  • Branding
  • Product descriptions

is the property of PETFLOW™ or its content providers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, PETFLOW™ shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website.
  • Use or misuse of our products.
  • Delayed shipments.
  • Website interruptions.
  • Technical errors.
  • Loss of profits or business opportunities.

Our total liability shall not exceed the amount paid for the product purchased.

11. User Responsibilities

As a customer, you agree to:

  • Provide accurate and complete information.
  • Keep your contact details up to date.
  • Maintain the confidentiality of your account credentials (if applicable).
  • Use our products responsibly and according to their intended purpose.

12. Privacy

Your privacy is important to us.

By using our website, you acknowledge that your personal information will be collected and processed in accordance with our Privacy Policy.

We encourage you to review our Privacy Policy to understand how your information is protected.

13. Changes to These Terms

PETFLOW™ reserves the right to modify or update these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this page.

Your continued use of our website following any updates constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which PETFLOW™ operates, without regard to conflict of law principles.

15. Contact Information

If you have any questions regarding these Terms of Service or need assistance with your order, our customer support team is here to help.

PETFLOW™ Customer Support

Email: brodricksvenby4@gmail.com

We are committed to providing excellent customer service and will do our best to respond to your inquiries as promptly as possible.

Thank you for choosing PETFLOW™. We appreciate your trust and are committed to delivering high-quality products, dependable service, and a secure shopping experience every time you visit our store.