REFUND POLICY

At PETFLOW™, customer satisfaction is one of our highest priorities. We take great pride in providing premium-quality products designed to make life easier for pet owners and their beloved companions. If for any reason you are not completely satisfied with your purchase, we're here to help.

Please read our Refund Policy carefully to understand your rights and the conditions for returns, replacements, and refunds.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. If 30 days have passed since your purchase, we may be unable to offer a refund or exchange.

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • All accessories, manuals, and included components must be returned with the item.
  • Proof of purchase or your order number must be provided.

Refund Eligibility

Refunds may be approved under the following circumstances:

  • You received a damaged or defective product.
  • You received the wrong item.
  • Your order arrived with missing components.
  • Your product was significantly different from the description provided on our website.

If you experience any of these issues, please contact us as soon as possible so we can review your request and provide the appropriate solution.

Non-Refundable Items

For hygiene, safety, and quality assurance reasons, refunds or returns cannot be accepted for:

  • Products that have been used, damaged, or altered after delivery.
  • Items returned without prior authorization.
  • Products returned without original packaging.
  • Gift cards (if applicable).
  • Clearance, promotional, or final sale items, unless required by law.
  • Requests submitted after the 30-day return period has expired.

How to Request a Return

To begin a return or refund request, please contact our customer support team before sending any items back.

Please include the following information:

  • Your full name
  • Order number
  • Email address used during purchase
  • Reason for the return request
  • Clear photos or videos showing the issue (if the item is damaged, defective, or incorrect)

Our support team will carefully review your request and provide further instructions if your return is approved.

Customer Support Email:
brodricksvenby4@gmail.com

Return Shipping

If your return request is approved, you may be responsible for the return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service when returning your item, as we cannot guarantee receipt of returned packages without tracking information.

Inspection Process

Once your returned item has been received, our team will inspect it to ensure it meets the eligibility requirements outlined in this policy.

After the inspection is complete, we will notify you via email regarding the status of your refund or replacement request.

Refund Processing

If your refund is approved, the amount will be credited back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Some financial institutions may require additional processing time.

Exchanges

If you received a defective or damaged product and would prefer a replacement instead of a refund, we'll gladly arrange an exchange, subject to product availability.

To request an exchange, simply contact our customer support team with your order details and photos of the product.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered the fulfillment or shipping stage, we may be unable to cancel it. In this case, you may request a return after your order has been delivered in accordance with this Refund Policy.

Late or Missing Refunds

If you've been notified that your refund has been approved but have not yet received it:

  • Check your bank account again.
  • Contact your credit card company or payment provider, as processing times may vary.
  • Contact your bank, as refunds can take several business days to post.

If you have completed these steps and still have not received your refund, please contact us.

Email:
brodricksvenby4@gmail.com

Our Commitment

At PETFLOW™, we value your trust and strive to provide a shopping experience that is simple, secure, and enjoyable. We carefully inspect every product before shipment and are committed to resolving any issues fairly and promptly.

If you have any questions about this Refund Policy or need assistance with your order, please don't hesitate to reach out to us.

Customer Support
Email: brodricksvenby4@gmail.com

Thank you for choosing PETFLOW™. We appreciate your business and look forward to serving you and your furry companion with premium products and exceptional customer care.